Refund Policy

1. Refund Guarantee

Shanghai Logical Origin Intelligent Technology Co., Ltd ("we") is committed to providing you with an excellent service experience. We offer a 14-day unconditional money-back guarantee, which means:

• You can request a full refund within 14 days of purchase
• No reason required for the refund
• Refunds will be returned to the original payment method
• The refund amount will be the full amount you paid

2. How to Request a Refund

Requesting a refund is simple. Please follow these steps:

1. Send a refund request email

   Send an email to support@uniflowstudy.com

2. Provide necessary information

   Please include the following information in your email:

   • Email subject: Refund Request
   • The email address associated with your account
   • Order number or transaction ID (if available)
   • Purchase date
3. Wait for processing

   We will confirm and begin processing within 2 business days of receiving your refund request.

3. Refund Processing Time

Refund processing time depends on several factors:

• Our processing time: We will initiate the refund process within 2 business days of receiving your request.
• Payment processor time: Paddle typically takes 3-5 business days to process refunds.
• Bank/payment method time: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Overall, you should receive your refund within 10-15 business days of submitting your request. If you have not received it after this time, please contact our support team.

4. Subscription Cancellation

4.1 How to Cancel Your Subscription

You can cancel your subscription at any time without any cancellation fees. Ways to cancel your subscription include:

• Through your account settings page
• By emailing support@uniflowstudy.com
• Through the Paddle customer portal

4.2 What Happens After Cancellation

When you cancel your subscription:

• You will continue to have access to the Service until the end of the current billing period
• Your subscription will not automatically renew
• After the current billing period ends, your account will revert to the free plan
• If you cancel within 14 days of purchase, you are entitled to a full refund

5. Payment Processor

Our payments are processed by Paddle (paddle.com) as our Merchant of Record. This means:

• Paddle handles all payment and refund transactions
• Your credit card statement will show "PADDLE.NET* UNIFLOW" or similar
• Paddle handles sales tax and VAT
• Refunds will be processed through Paddle and returned to your original payment method

For more information about Paddle's payment and refund policies, please visit:

• Paddle Consumer Terms
• Why has Paddle charged me?

6. VAT/Sales Tax Refunds

If you are a VAT/sales tax registered business and have been charged sales tax, you may be eligible for a sales tax refund. To request a sales tax refund:

• Please contact Paddle within 60 days of purchase
• Provide your valid VAT/sales tax number

7. Special Circumstances

In the following special circumstances, we may consider refund requests outside the 14-day refund period:

• Extended service outage: If the Service is unavailable for an extended period due to our fault
• Technical issues: If there are significant technical issues preventing you from using the Service
• Duplicate charges: If you have been accidentally charged multiple times

For these special circumstances, please contact our support team and we will evaluate on a case-by-case basis.

8. Free Trials

If we offer a free trial:

• You will not be charged during the free trial period
• If you cancel before the end of the trial period, you will not be charged
• After the trial period ends, your subscription will automatically convert to a paid subscription (unless you have cancelled)
• After the first payment, the 14-day refund guarantee still applies

9. Contact Us

If you have any questions about refunds or need assistance, please feel free to contact us:

• Refund and Billing Support: support@uniflowstudy.com
• General Inquiries: hello@uniflowstudy.com

Our customer support team will respond to your inquiry as soon as possible, typically within 1-2 business days.